Terms & Conditions
Terms of Admission
Physical Shows – These terms only apply to our in-venue shows
The 99 Club management reserves the right to refuse admission or eject from the venue any person or group if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees. This includes any person or group breaching COVID safety requirements.
No under 18s will be admitted as our venues are typically licensed premises.
No refunds once tickets are purchased unless the show is cancelled or you have been medically advised to self-isolate. If you are self-isolating you must contact us no later than midday on the day of the performance.
If required by NHS track and trace we will provide essential contact tracing information for all relevant bookings.
Online Shows – These terms only apply to our online virtual shows
Do not share the show link with any unauthorised party. Each ticket is valid for one Zoom connection.
Tickets are non-refundable and non-transferable.
If a customer is on the ‘virtual front row’ their webcam and microphone will be active by default. 99 Club management reserves the right to switch off the microphone or camera of any customer if they are creating a disturbance to the show. Customers should be mindful of others and refrain from heckling, other loud activities and any inappropriate clothing or behaviour while on the front row.
The 99 Club is not liable for any refunds due to connectivity issues, or problems accessing the Zoom client.
No under 18s, shows may not be suitable for children.
General Terms – These apply to all our shows, online or physical
Tickets are only valid where a booking has been fully paid with the advertised ticket price.
We reserve the right to cancel any orders because of any pricing errors.
Line-ups are subject to change due to unforeseen circumstances. Should this happen we will always endeavour to replace with a performer of equivalent calibre.
The 99 Club cannot be held responsible for late running of any performances due to circumstances beyond its control.
We collect essential data regarding your booking at the time of purchasing, including your name, email address, and phone number.We do not use this information for marketing unless consent is given at the time of booking, and we do not share your information with any third party unless it is essential to the completion of your order, for example sharing your order information and email address with our catering partner if you have ordered a meal package.