Terms and conditions of sale
Is your venue COVID safe?
Yes. All our venues have been subject to a risk assessment and stringent COVID measures including social distancing, one way systems, drastically reduced capacity, increased cleaning, ventilation & multiple other measures. You can find a summary of the key points on our COVID page. Please note: face-coverings are legally required in all entertainment venues. Face coverings can temporarily be removed to have a drink while seated in our socially distanced auditorium. Maximum booking size of 6. Bookings must be for a single household or support bubble.
Do you offer at seat drinks service?
Yes, during the period of Covid restrictions all drinks can be quickly ordered from your seat via your smartphone. Drinks will be delivered to your seat by masked wait staff. The feedback from audience members has been that they find this quicker and easier than ordering at the bar, so we hope to keep this system even when things are back to normal!
Can I bring my stag night to your venue?
Most of our venues are not suitable for Stag Nights. If you wish to make a booking please contact us in advance and we will advise you on which is the best venue for your group. The 99 Club is not a suitable environment for rowdy groups. We do allow hen parties who are looking for an enjoyable and alternative evening out. However, regardless of your reason for celebrating we do ask all of our audience members to respect those around them and the acts by not chatting whilst the show is on.
Can I buy tickets on the door?
We always advise customers to book online rather than paying on the door as most of our shows sell out by an hour before showtime. You will also receive an online discount when booking online.
What are the General Terms of Admission?
The 99 Club Management reserves the right to refuse admission or eject from the venue any person or group if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.
Tickets are only valid where a booking has been fully paid with the advertised ticket price.
We reserve the right to cancel any orders because of any pricing errors.
Latecomers may not be admitted whilst a performance is in progress and reserved seats will be reallocated if customer haven’t arrived by the show start time.
The 99 Club Management reserves the right to make any alterations to the line ups without being obliged to offer a refund or exchange.
The 99 Club cannot be held responsible for late running of any performances due to circumstances beyond its control.
What does 'Standard' seating mean?
Booking a ‘Standard’ ticket at The 99 Club means you are guaranteed a seat (provided you are there to collect it by the start of the show!) and these seats are given out on a first come, first served basis so you decide in the venue where you want to sit when you get there.
Note: during Covid restrictions all standard seats will be automatically upgraded to “reserved” and your seats will be assigned in advance by our theatre staff.
What does 'Reserved' seating mean?
When you book a Reserved ticket means it’s guaranteed that all the seats in your booking will be together and these seats are held for you until the start of the show. We will reserve you the best seats available at time of booking and your group’s name will be printed and placed on the seats.
What's a 'Front Row' ticket?
When booking for our online shows you have the option to book a Standard ticket, which means you will have access to the show in a view only mode. If you want a more involved experience, we have Front Row tickets which enable you to participate in the show with your camera and microphone on. You will be able to be seen at points in the show by all of the acts and audience, and the MC may interact with you between the acts. Front Row tickets are a great way to get stuck in, and enhance your virtual comedy experience.
Are your venues accessible?
We work with a number of venues in the West End. Some of them are wheelchair accessible, but unfortunately some of them are not. If you have any accessibility requirements, please call us on 07760 488119 and we can advise you on the particulars of each venue and which may be most suitable.
Is there a dress code?
There is not a strict dress code for the comedy, but we suggest smart – casual.
Can I buy food & drink during the show?
During the current period of Covid restrictions we are no longer operating a separate bar, drinks will be served to you at your seats by our masked waiters.
All of our clubs have a bar in the venue. Food packages are available at our 99 Club Leicester Square at Ruby Blue and 99 Club Covent Garden at Strand Palace Hotel. Details of the food packages are displayed on our Packages page. Please note that food packages are only available prior the show in the venue’s restaurants. There is always at least one interval in the show for you to buy more drinks. The bar is also open before & after the show.
* Please note that meal packages can not be transferred to another date with less than 48 hours notice.
Can the line ups change?
Your night will feature our usual high quality comedians as seen on shows such as 8 Out of 10 Cats, Live at the Apollo, Mock the Week, Michael McIntyre’s Comedy Roadshow and Have I Got News For You. We do our best to confirm you the best line up, though they are always subject to change due to unforeseeable circumstances and last minute television bookings for the comedians. Please check our website for any updates.
Can I bring my children to the show?
Unfortunately not. Our acts may deal with challenging, edgy or “rude” themes and as our clubs typically take place on licensed premises, under 18’s will not be accepted.
Can I get a refund on my ticket as I can no longer attend?
Unfortunately, we do not give refunds on tickets once purchased unless the event has been cancelled owing to a new lockdown, or you have been medically advised to isolate. If the latter you need to contact us no later than midday on the day of the performance (but preferably as soon as possible).
Do you accept large bookings?
We do accept large bookings, but please do give us a call before you book so we can advice you on the most suitable venue for your party. With all groups of 10 and over (or smaller groups at the management’s discretion) will need to sign a behaviour bond and pay a £40 deposit, which will be refunded at the end of the night as long as the terms and conditions of the bond are followed.
Please note that we do not offer additional discounts for large groups.
Is there a booking fee?
A 10% booking fee applies to all telephone and online ticket bookings and reservations.
We have all booked separately, can we still be seated together as a group?
We will always aim to ensure you can be seated together as a group. All you have to do is drop us an email: [email protected] – with the names and booking reference numbers of the people in your group and we will do our best to seat you together.
I have booked a meal package, what time do I need to arrive and do you need a pre-order?
Please arrive at least an hour before showtime.
If you have booked in for Leicester Square you must arrive by 6:30pm. If you wish to arrange another seating time please do so by calling Ruby Blue directly on 020 7287 8050. If your booking is for more than 8 people a member of Ruby Blue’s team will contact you to take a pre-order so please do leave a contact telephone number and email address.
What kind of comedy is it?
We aim to present smart, exciting and above all, hilarious alternative stand up comedy. Whilst few of the comics you will see are household names yet, many are award winners and most have the odd TV and radio credit to their name.
Am I supposed to heckle during the show?
No. One of the joys of stand up comedy is that it is a live experience and a touch of friendly banter can be fun, but repeatedly shouting out sours the atmosphere and prevents people from hearing the jokes they’ve paid to hear. We also require group bookings (all groups of 10 people and over & individuals/smaller groups at the discretion of our show runners) to sign a behaviour bond and leave a £40 deposit, which we will return at the end of the show provided the group has not caused an unreasonable disturbance.
Will I be picked on if I'm sat near the front?
No. Again, a touch of friendly banter can be fun, but we don’t book the kind of acts who just pick on people who’ve paid good money to have a great night out. All the acts at our comedy clubs have reams of hilarious material at their disposal.
Will the show finish in time for me to get my train home?
All our venues are in locations convenient for the London Underground and other forms of transport. Following the government restrictions on the sale of alcohol after 10pm our showtimes have moved earlier to finish before this “curfew”. You will therefore have plenty of time to get to the train.
All our shows finish by 10.30pm – 10.45pm, with the exception of our late show in Covent Garden, which ends at 11.15pm. For more information on show finish times please refer to the individual venue pages.
What are public transport links like?
All our venues are near major London public transport hubs. All are less than five minutes walk from the nearest London Underground station and well served by multiple bus routes. Our Covent Garden and Leicester Square clubs are both walking distance from major train stations. See individual venue pages for more info.
Where is the nearest parking space?
A list of central London car parks be found through this link. The National Car Park St Martin’s Lane is just a few minutes walk to our Leicester Square venues. However, we strongly recommend using public transport over driving in London. All our venues are located nearby major transport hubs.
Can I get a gig at the 99 Club?
All of our acts are carefully selected, so we do not offer open spots to acts we haven’t seen. If you are wanting a gig, email your gig list and a brief CV and if we think you are suitable for our club we will be in contact. Please keep in mind that we get a large number of people emailing about open spots and unfortunately we can’t get back to everyone.
Why is The 99 Club different?
We believe comedy clubs should be friendly and fun and that performers should be exciting, innovative and above all hilariously funny. This differentiates us fairly dramatically from the other major comedy clubs which focus their marketing and their comedians mainly on the lucrative stag and hen market.
What is the address of 99 Club Leicester Square?
The address of our flagship venue 99 Club Leicester Square is:
99 Club Leicester Square, Ruby Blue, 1 Leicester Place, Leicester Square, London WC2H 7BP
Why do you collect my data when I purchase a ticket?
We require basic contact information in case we need to urgently contact you regarding your booking. For those booking meal packages, we need to pass your name and contact info to the restaurant so they may contact you regarding your order and reserve a table under your name. Finally, for those who choose not to opt out, we use this info to let you know about our upcoming line-ups and special deals and offers.
What is your company number and VAT number?
Company Number: 07504199
VAT Number: 107507925