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FAQs

FAQs and Terms and Conditions

Do I need ID to get in?

Photo ID is required to access some of our venues, and may be asked of all customers regardless of apparent age. We advise all customers to bring a piece of valid, original photo ID to any 99 Club show. Decisions made by venue security cannot be overridden by our venue staff. For more detail on this policy please email us at [email protected] or call us on 0203 627 8955.

What are your current COVID policies?

We are currently operating at full capacity with no social distancing required in venue. We don’t require an NHS COVID Pass or proof of vaccination for entry. Face coverings are no longer legally required to be worn while in venues, however we do still recommend it, and our staff will be wearing masks unless exempt. Wearing a well-fitting, medical grade face covering is the best way to keep yourself and others safe while enjoying your night out.

Do you offer at seat drinks service?

We are no longer offering at-seat drinks service as social distancing is no longer required. Instead, we operate a regular bar service during intervals and pre-show at all of our venues.

Can I bring my stag night to your venue?

No.

Most of our venues are not suitable for stag nights. If you wish to make a booking of this nature please contact us in advance and we will advise you on which is the best venue for your group. The 99 Club is not a suitable environment for rowdy groups. We do allow hen parties who are looking for an enjoyable and alternative evening out. However, regardless of your reason for celebrating we do ask all of our audience members to respect those around them and the acts by not chatting whilst the show is on. For large groups of more than 10, or at our venue staff’s discretion, we may ask that a refundable behaviour bond of £50 is paid on arrival to guarantee your group’s conduct.

Can I buy tickets on the door?

We are currently not selling tickets on the door of any of our venues. We will always have tickets for sale on our website or over the phone if we have availability, and sales continue right up until the show starts. We always advise customers to book in advance as most of our shows sell out by an hour before showtime.

What are the General Terms of Admission?

The 99 Club Management reserves the right to refuse admission or eject from the venue any person or group if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

Tickets are only valid where a booking has been fully paid with the advertised ticket price.

We reserve the right to cancel any orders because of any pricing errors.

Latecomers may not be admitted whilst a performance is in progress and reserved seats will be reallocated if customer haven’t arrived by the show start time.  No refunds are offered for customers who arrive after the start of the performance.

The 99 Club Management reserves the right to make any alterations to the line ups without being obliged to offer a refund or exchange.

The 99 Club cannot be held responsible for late running of any performances due to circumstances beyond its control.

How do I book with a Buy a Gift, Red Letter Days or Smartbox voucher?

Buy a Gift, Red Letter Days and Smartbox vouchers are valid with us for Tuesday-Thursday shows only, subject to availability. They are additionally not valid on Bank Holidays or during December. If this is unsuitable please contact the original vendor to discuss returning or exchanging your voucher – The 99 Club cannot refund or exchange Buy a Gift, Red Letter Days or Smartbox vouchers.

To book using a Buy a Gift, Red Letter Days or Smartbox voucher, email us with the date you would like to attend, your voucher number, full name, and contact telephone number and if there is availability and the date meets the eligibility criteria we will book it in for you.

What does 'Standard' seating mean?

Booking a ‘Standard’ ticket at The 99 Club means you are guaranteed a seat (provided you are there to collect it by the start of the show!) and these seats are given out on a first come, first served basis so you decide in the venue where you want to sit when you get there.

What does 'Reserved' seating mean?

When you book a Reserved ticket means it’s guaranteed that all the seats in your booking will be together and these seats are held for you until the start of the show. We will reserve you the best seats available at time of booking and your group’s name will be printed and placed on the seats. Reserved tickets are not available at all of our shows, and if you have specific access requirements please contact us in advance of attending.

What's a 'Front Row' ticket?

When booking for our online shows you have the option to book a Standard ticket, which means you will have access to the show in a view only mode. If you want a more involved experience, we have Front Row tickets which enable you to participate in the show with your camera and microphone on. You will be able to be seen at points in the show by all of the acts and audience, and the MC may interact with you between the acts. Front Row tickets are a great way to get stuck in, and enhance your virtual comedy experience.

Are your venues accessible?

We work with a number of venues in the West End, which means accessibility can vary depending which show you book for. Some of our venues have level access, while some of them do not. Some can offer accessible toilet facilities, while some might have level access but no accessible toilets. We can also offer complimentary tickets for carers, and make other adjustments to your experience with us depending on your needs. Other accommodations we can usually offer include reserving seats for you and your group in specific areas of the venue to: allow easier access to the exit or toilets; to be closer to the stage, or closer to the speakers; to have wider seats, or seats with more leg room. Please note that the majority of our seating is quite close to other guests (it helps create a great atmosphere!), however we always adhere to aisle and row width standards when setting capacity for a space. We can also advise when might be the best time to arrive, or offer other detail on how the night might look, sound and feel, to assist customers who benefit from having that information in advance.

If you have any accessibility requirements, no matter how minor, please call us on 0203 627 8955 or email us at [email protected] and we can advise you on the particulars of each venue and which may be most suitable for your individual access needs.

Is there a dress code?

There is not a strict dress code for our shows, but we suggest smart-casual.

Can I buy food & drink during the show?

All of our clubs have a bar in the venue. We are not currently offering meal packages with our tickets, and advise you instead make a booking at a nearby restaurant taking into account show times. All of our venues are conveniently located near a great number of restaurants and lovely places to eat.

Our doors open one hour before the show starts to allow plenty of time to get a drink from the bar. We don’t allow guests to order drinks while the comedy is on to minimise disruption to other audience members, however there is always be an opportunity to buy drinks during intervals.

Can the line ups change?

Your night with us will feature high quality comedians as seen on shows such as 8 Out of 10 Cats, Live at the Apollo, Mock the Week, Michael McIntyre’s Comedy Roadshow and Have I Got News For You. We always do our best to confirm the correct line up, though line-ups are subject to change due to unforeseeable circumstances and last minute television filming for the comedians. We don’t routinely notify guests if a line-up has changed since the time of booking, so please check our website for any updates.

If you’re booking to see a specific act, send us an email at [email protected] and we’ll endeavour to let you know if anything changes. 

Can I bring my children to the show?

Unfortunately not. Our venues are licensed premises, which means we’re not able to admit anyone under the age of 18. In addition to this, our acts may deal with challenging, edgy or “rude” themes inappropriate for minors.

Can I get a refund on my ticket as I can no longer attend?

Our tickets are non-refundable at the point of booking. The only circumstance in which we could offer a refund is if the show you had booked for was cancelled, and we had no alternate show on the same date.

If you or any member of your party has been medically advised to self-isolate, please contact us no later than midday on the day of the performance (but preferably as soon as possible), and we can arrange to exchange your tickets to an alternative date.

Do you accept large bookings?

We do accept large bookings, but please do give us a call before you book so we can advice you on the most suitable venue for your party. With all groups of 10 and over (or smaller groups at the management’s discretion) will need to sign a behaviour bond and pay a £50 deposit, which will be refunded at the end of the night as long as the terms and conditions of the bond are followed.

Please note that we do not offer additional discounts for large groups.

Is there a booking fee?

A 10% booking fee applies to all telephone and online ticket bookings and reservations.

We have all booked separately, can we still be seated together as a group?

We will always aim to ensure you can be seated together as a group. All you have to do is drop us an email: [email protected] – with the names and booking reference numbers of the people in your group and we will do our best to seat you together.

What kind of comedy is it?

We aim to present smart, exciting and above all, hilarious stand up comedy. Whilst few of the comics you will see are household names yet, many are award winners and most have the odd TV and radio credit to their name.

Am I supposed to heckle during the show?

No. One of the joys of stand up comedy is that it is a live experience and a touch of friendly banter can be fun, but repeatedly shouting out sours the atmosphere and prevents people from hearing the jokes they’ve paid to hear. We also require group bookings (all groups of 10 people and over & individuals/smaller groups at the discretion of our show runners) to sign a behaviour bond and leave a £50 deposit, which we will return at the end of the show provided the group has not caused an unreasonable disturbance.

Will I be picked on if I'm sat near the front?

No. Again, a touch of friendly banter can be fun, but we don’t book the kind of acts who just pick on people  who’ve paid good money to have a great night out.  All the acts at our comedy clubs have reams of hilarious material at their disposal.

Will the show finish in time for me to get my train home?

All our venues are in locations convenient for the London Underground and other forms of transport. Most of our shows finish by 10:30pm, with the exception of the 9PM show on Saturday nights which can finish as late as 11pm. This should still allow plenty of time to catch most forms of transport out of central London.

All our shows finish by 10.30pm – 10.45pm, with the exception of our late show in Covent Garden, which ends at 11.15pm. For more information on show finish times please refer to the individual venue pages.

What are public transport links like?

All our venues are near major London public transport hubs.  All are less than five minutes walk from the nearest London Underground station and well served by multiple bus routes. Our Covent Garden and Leicester Square clubs are both walking distance from major train stations. See individual venue pages for more info.

Where is the nearest parking space?

A list of central London car parks be found through this link. The National Car Park at St Martin’s Lane is just a few minutes walk to our Leicester Square venues. However, we strongly recommend using public transport over driving in London. All our venues are located nearby major transport hubs.

Can I get a gig at the 99 Club?

All of our acts are carefully selected, so we do not offer open spots to acts we haven’t seen. If you are wanting a gig, email your gig list and a brief CV and if we think you are suitable for our club we will be in contact. Please keep in mind that we get a large number of people emailing about open spots and unfortunately we can’t get back to everyone.

Why is The 99 Club different?

We believe comedy clubs should be friendly and fun and that performers should be exciting, innovative and above all hilariously funny. This differentiates us fairly dramatically from the other major comedy clubs which focus their marketing and their comedians mainly on the lucrative stag and hen market.

What is the address of 99 Club Leicester Square?

The address of our flagship venue 99 Club Leicester Square is:

Arboretum, 2A Charing Cross Rd, London, WC2H 0HF

Why do you collect my data when I purchase a ticket?

We require basic contact information in case we need to urgently contact you regarding your booking. For bookings which include meal packages, we need to pass your name and contact info to the restaurant so they may contact you regarding your order and reserve a table under your name. Finally, for those who choose to opt in, we use this info to let you know about our upcoming line-ups and special deals and offers.

What is your company number and VAT number?

Company Number: 07504199

VAT Number: 107507925

All shows are continuing as normal and are unaffected by the planned rail strikes.

However, we recommend any customers planning on using services affected by the strike action on national rail services on 8th October to allow extra time for travel.

Talk to Us

Please send us an instant message, we may not always be able to respond instantly so for urgent enquiries please call or email directly
(Mon-Sun, 10am-10pm)


Telephone: 07760 488119

Email: [email protected]


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